Version Update Date: May 20, 2025
Effective Date: May 20, 2025
Our website is committed to safeguarding your personal information and complying with applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our game top-up services.
By using our services, you agree to the practices described in this Privacy Policy.
To provide you with secure, efficient, and customized services, we may collect and process the following categories of personal information:
· Personal Identification Information
We may collect your full name, email address, phone number, and other basic identifiers that allow us to create, manage, and verify your account. This helps us communicate with you, deliver services, and resolve issues effectively.
· Game Account Information
To successfully complete your top-up or digital delivery, we may require your in-game details, such as user ID, character name, server information, or other related data. These details are used strictly for fulfilling your order and ensuring accurate delivery of purchased items.
· Transaction and Payment Information
We may collect order ID, chosen payment method, transaction amount, and payment reference numbers for processing your purchases and keeping accurate records. For security reasons, we do not collect or store sensitive payment credentials such as full credit/debit card numbers, CVV codes, or payment passwords.
· Technical and Usage Data
When you access our website or services, we may automatically collect technical data such as IP address, browser type, device model, operating system, time zone, and access times. This information helps us improve site functionality, enhance security, troubleshoot issues, and optimize user experience.
· Customer Support Communications
If you contact us for support, we may collect the content of your messages, including emails, live chat transcripts, or other communication records. This information is used to respond to your inquiries, resolve disputes, and improve our customer service.
· Customer Support Communications
In some cases, you may voluntarily provide additional details (e.g., survey responses, feedback, or promotional participation). Such information will be collected only with your consent and used in accordance with this Privacy Policy.
We use the information we collect strictly for legitimate business, operational, and legal purposes. Specifically, we may use your information to:
· Process and Deliver Orders
To confirm, process, and deliver your game top-up purchases accurately and in a timely manner, including sending you order confirmations, receipts, and related notifications.
· Customer Communication
To contact you regarding your orders, payment status, account management, service updates, and any inquiries you submit to our customer support team. This ensures you receive timely assistance and important information related to your transactions.
· Identity Verification and Fraud Prevention
To authenticate your identity, detect suspicious activities, and prevent fraudulent or unauthorized transactions. This helps us safeguard both your account and our platform from misuse or illegal activity.
· Service Improvement and Personalization
To analyze usage trends, monitor system performance, and enhance our website’s functionality and security. We may also use this information to personalize your experience, such as remembering preferences or tailoring promotions to your interests.
· Legal and Regulatory Compliance
To comply with applicable laws, financial regulations, anti-money laundering (AML) requirements, and to respond to lawful requests, subpoenas, or court orders issued by authorities.
· Internal Business Operations
To conduct audits, monitor transactions for accuracy, and maintain proper records for accounting, dispute resolution, and risk management purposes.
We may use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, improve our services, and better understand how our platform is used. These technologies may be deployed directly by us or by authorized third-party service providers acting on our behalf.
Specifically, cookies and tracking technologies may be used to:
· Maintain Session Information
To keep you logged in during your session, remember items in your shopping cart, and ensure smooth navigation across our website pages.
· Analyze Usage and Performance
To collect aggregated and anonymized data on how visitors interact with our website, such as page views, traffic sources, and navigation paths. This helps us identify trends, detect errors, and optimize user experience.
· Remember User Preferences
To store your language settings, region, or other personalized preferences, so you don’t have to re-enter them each time you visit.
· Enhance Security
To help detect fraudulent activity, prevent unauthorized access, and safeguard both your data and our systems.
You can control or disable cookies through your browser settings. However, please note that restricting cookies may impact certain features or reduce the functionality of our website. Some essential cookies are necessary for core site operations and cannot be disabled.
We retain your personal information only for as long as is reasonably necessary to achieve the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The duration of retention may vary depending on the type of data and the context in which it was collected.
Specifically:
· Service Fulfillment
We keep your personal and transactional data for as long as needed to process your game top-up orders, provide ongoing support, and resolve any disputes related to your purchases.
· Legal, Accounting, and Regulatory Requirements
Certain information may be retained to comply with applicable laws, financial regulations, anti-money laundering (AML) obligations, tax reporting, or other statutory requirements.
· Business and Security Purposes
Records may be kept temporarily for internal audits, fraud prevention, and system monitoring to ensure the safety and integrity of our platform.
· Data Minimization and Anonymization
Once your data is no longer required, we will either securely delete it from our systems or anonymize it so that it can no longer be used to identify you. Anonymized data may be used for statistical analysis, service improvement, and research purposes.
· Retention of Communication Records
Customer service interactions (e.g., chat logs or emails) may be stored for a limited period to enhance support quality, resolve disputes, and train our service team.
We regularly review the data we hold and ensure that it is not kept longer than necessary.
We respect your privacy and limit the sharing of your personal information to only what is necessary, lawful, and relevant. We may disclose your information under the following circumstances:
· Game Publishers or Platforms
To successfully process and deliver your top-up orders, we may share necessary game-related information (such as user ID, character name, or server details) with the relevant game publisher, operator, or platform provider.
· Payment Processors and Financial Institutions
To complete transactions securely, we may share transaction-related details with trusted payment gateways, banks, or financial service providers. These partners are contractually obligated to protect your data and use it only for authorized payment processing purposes.
· Third-Party Service Providers
We may engage service providers (such as IT support, cloud hosting, analytics, and customer service tools) that process personal data on our behalf. Such providers are granted limited access and are bound by strict confidentiality and data protection agreements.
· Law Enforcement and Regulatory Authorities
We may disclose your information if required by applicable laws, legal processes, court orders, or government regulations. This may include cooperating with anti-fraud, anti-money laundering, tax compliance, or cybersecurity investigations.
· Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the new entity, subject to the same commitments outlined in this Privacy Policy.
· With Your Consent
In certain situations, we may request your explicit consent to share your information for purposes beyond those described above (e.g., promotional collaborations).
No Sale of Personal Data
We do not sell, rent, or trade your personal information to any third parties for marketing or commercial purposes.
We take the protection of your personal information seriously and implement a variety of industry-standard technical, administrative, and organizational measures to safeguard your data against unauthorized access, loss, misuse, alteration, or disclosure.
Our security practices include but are not limited to:
· Encrypted Data Transmission
All sensitive data transmitted between your device and our servers is protected using Secure Socket Layer (SSL)/HTTPS encryption to ensure confidentiality and integrity during transfer.
· Access Controls
Internal access to personal data is strictly limited to authorized personnel who require such information to perform their job functions. Role-based permissions and authentication procedures are applied to reduce the risk of misuse.
· Secure Storage and Backup Systems
Personal information is stored in secure servers with regular system monitoring, firewalls, and intrusion detection tools. Backup systems are maintained to prevent accidental loss due to technical failures.
· Fraud Detection and Monitoring
Automated tools and manual checks are used to identify suspicious activity, detect potential fraud, and protect both user accounts and transaction processes.
· Data Minimization and Pseudonymization
Where possible, we minimize the amount of personal data collected and apply pseudonymization or anonymization techniques to reduce privacy risks.
· Third-Party Security Standards
Any service providers or partners handling your information on our behalf are required to comply with strict security and confidentiality obligations, consistent with this Privacy Policy.
We respect your privacy and are committed to ensuring that you can exercise your rights regarding your personal information. Depending on your jurisdiction and applicable data protection laws, you may have the right to:
· Access Your Data
Request a copy of the personal information we hold about you, including details of how we process it and for what purposes.
· Rectify Inaccurate Information
Request correction or update of any incomplete, inaccurate, or outdated information we maintain.
· Request Deletion (“Right to be Forgotten”)
Request the erasure of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, accounting obligations).
· Restrict or Object to Processing
In some cases, you may request that we limit how we process your data, or object to specific types of processing such as direct marketing.
· Withdraw Consent
Where our processing is based on your consent (e.g., optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
· Data Portability
Where technically feasible and applicable, you may request to receive your personal data in a structured, commonly used, and machine-readable format, and have it transferred to another service provider.
· Non-Discrimination
You will not be discriminated against or denied access to services for exercising your privacy rights.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section of this Privacy Policy. For security purposes, we may require you to verify your identity before fulfilling your request.
As our services may involve users, game publishers, and payment providers located in different countries, your personal information may be transferred, stored, or processed outside of your country of residence. These countries may have different data protection laws than your home jurisdiction.
When such transfers occur, we take appropriate steps to ensure that your information remains protected in accordance with this Privacy Policy and applicable legal requirements. Such safeguards may include:
· Contractual Protections
Implementing data protection agreements or Standard Contractual Clauses (SCCs) approved by relevant regulatory authorities to ensure that recipients provide an adequate level of protection.
· Recognized Adequacy Decisions
Transferring data only to countries that have been officially recognized by data protection authorities as providing adequate safeguards for personal information.
· Technical and Organizational Measures
Applying security measures such as encryption, access controls, and data minimization to reduce risks during cross-border transfers.
· Partner and Vendor Due Diligence
Ensuring that any third-party service providers or partners located abroad are contractually required to comply with strict confidentiality and data protection standards.
By using our services, you acknowledge and agree that your information may be processed in countries outside your residence. However, we will always take reasonable measures to ensure your data is treated securely and in compliance with this Privacy Policy.
We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings. Updates may also be made to address feedback from users, evolving security standards, or new regulatory obligations.
When we make changes:
· Notification of Updates
The revised version will be published on our website with an updated “Version Update Date” and “Effective Date” shown at the top of this policy.
· Material Changes
If the modifications significantly affect your rights or how we handle your personal information (for example, new categories of data collected or new purposes of use), we will provide a clear and timely notice through direct communication channels such as email, account notifications, or website banners.
· User Responsibility
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Continued use of our services after any updates take effect will constitute your acceptance of the revised policy.
If you do not agree with the updated terms, you may choose to discontinue use of our services and request deletion of your personal information in accordance with the “Your Rights” section of this Privacy Policy.
If you have questions, contact us:
Email: games@neopixelmall.com
Address: