Refund Policy

Effective Date: May 20, 2025

1. General Principle

Our services provide digital goods, including in-game currencies, points, or virtual items, which are typically delivered instantly upon successful payment. Due to the nature of digital products, once a top-up is successfully processed and delivered to the game account you provide, it is generally non-refundable. Users are responsible for verifying the accuracy of the account information before placing an order.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

· The order has not yet been processed or delivered due to technical or operational reasons.

· The top-up fails due to a fault on our side, such as system errors or delivery failures, and cannot be completed after reasonable attempts.

· A duplicate payment occurs due to technical issues, resulting in a user being charged multiple times for the same order.

3. Non-Refundable Situations

Refunds cannot be issued in the following cases:

· The top-up has already been successfully delivered to the game account provided.

· Incorrect, incomplete, or invalid account details were submitted by the user.

· Delays or failures caused by the game publisher’s system after our delivery is completed.

· User changes their mind or decides they no longer want the purchased item after the order is placed.

· Losses or issues arising from third-party platforms, including network or connectivity problems.

4. Refund Request Process

To request a refund, please follow these steps:

· Contact our customer support team within 24 hours of purchase.

· Provide your order ID, proof of payment, and a detailed explanation of the issue.

· Our support team will review your request and respond within 5 business days.

· We may request additional information or verification if necessary to process the refund.

5. Refund Method

· Approved refunds will be issued to the original payment method used for the purchase.

· Processing times depend on your payment provider and may vary; please allow sufficient time for the refund to appear in your account.

· In certain cases, alternative refund methods may be offered, subject to mutual agreement.

6. Special Provisions

· Large or suspicious transactions may require additional verification before processing.

· Refunds may be denied if fraud or abuse is suspected.6. Special Provisions

· We reserve the right to investigate each refund request thoroughly to ensure compliance and prevent misuse.

7. Additional Notes

· Users are encouraged to double-check all account details before confirming payment.

· Our goal is to ensure fair and transparent resolution of any issues, balancing user protection with the realities of digital goods delivery.

· By using our services, you acknowledge and accept that instant delivery digital products carry inherent risks of non-reversibility.